Terms & Conditions

Creatala Studio – Terms & Conditions
Effective Date: 01/06/2025

Welcome to www.creatalastudio.com. These Terms & Conditions ("Terms") govern your use of this website and the services and products offered by Creatala Studio ("we", "us", or "our"). By accessing or using this site, you agree to be bound by these Terms. If you do not agree, please do not use the site.

1. Who We Are

Creatala Studio is a trading name of Creatala, registered in the UK and operating from:
29 Hinchley Way, Manchester, M27 6HB. Email: hello@creatalastudio.com

2. Use of Our Website

You agree to use our website in a lawful and respectful manner. You must not:

  • Use our site in a way that violates any local or international law

  • Attempt to gain unauthorised access to the website or its servers

  • Copy, duplicate, or commercially exploit any part of the site without our permission

3. Booking & Services

  • When booking event styling or rentals, you will be required to sign a separate service agreement outlining scope, pricing, and payment terms.

  • All quotes are valid for 14 days unless stated otherwise.

  • We reserve the right to decline or cancel bookings at our discretion.

  • In the unlikely event that Creatala Studio is unable to fulfil a booking due to illness, injury, or other serious unforeseen circumstances, we will make every reasonable effort to:

    • Provide an alternative qualified stylist or team member to deliver the agreed services

    • Offer a rescheduled date (subject to availability)

    • If neither option is possible, issue a partial or full refund, depending on the stage of the service delivery

  • Creatala Studio will not be held liable for any indirect or consequential losses resulting from such cancellation, but we will always aim to act fairly and transparently. outlining scope, pricing, and payment terms.

4. Digital Products & Orders

  • Digital products (e.g. downloads, templates) are for personal use only and must not be resold or redistributed.

  • Due to the nature of digital products, all sales are final and non-refundable.

  • If you create an account to access purchased products, you are responsible for maintaining the confidentiality of your login credentials and all activity under your account.

5. Rentals & Event Decor

  • Rentals are subject to availability and require a signed Rental Terms & Conditions Addendum.

  • The client is responsible for the safekeeping of all rented items until collection.

  • Damaged or lost items will be charged at full replacement value.

6. Payments

  • Payment methods accepted include bank transfer and Stripe (or other methods where stated).

  • For styling services, a non-refundable deposit is required to confirm the date.

  • Final balances are due according to the timeline outlined in your service contract.

7. Refunds & Returns (for Physical Products)

  • If you purchase a physical item, you have 14 calendar days from receipt to request a return.

  • Items must be unused and in original packaging to be eligible.

  • Refunds will be issued once the returned item is received and inspected.

  • You are responsible for return shipping costs unless the item is faulty.

8. Intellectual Property

All content on this website, including but not limited to text, images, logos, and designs, is the property of Creatala Studio. You may not reproduce, republish, or exploit any content without our prior written consent.

9. User-Generated Content

If you share testimonials, reviews, or images featuring Creatala Studio’s work, you agree we may use this content on our website or social media (with credit).

10. Limitation of Liability

We will not be liable for:

  • Any indirect, incidental, or consequential damages

  • Losses caused by delays, cancellations, or third-party providers

  • Website downtime, interruptions, or data loss

You use this site and our services at your own risk.

11. External Links

This website may contain links to third-party websites (e.g. Pinterest, Instagram). We are not responsible for their content or privacy practices.

12. Accessibility & Fair Use

We aim to make our content accessible and clear. All creative content is for inspiration and personal use only. Reproduction without permission is prohibited.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of the United Kingdom.

14. Changes to These Terms

We may update these Terms occasionally. The latest version will always be available on this page with an updated effective date.

15. Contact

For any questions about these Terms, please contact: hello@creatalastudio.com